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You Have Options

Everyone likes to bank differently. Do you like the convenience of using an app or managing your account online? Maybe you’d prefer a quick trip to an ATM or need personalized service at a branch or with live phone support.

At Metro Federal Credit Union, you have options—you don’t have to choose just one!

Manage Your Account

Manage Your Account
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Check account balance ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available
Order cashier's checks ✓ Available ✓ Available ✓ Available Not available Not available ✓ Available Not available
Order personal/ business checks Not available ✓ Available ✓ Available Not available Not available ✓ Available Not available
Statements ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓1 Available Not available
Account transaction activity ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available ✓1 Not available
Disputes/Fraud Not available ✓ Available ✓ Available Not available Not available ✓ Available Not available
Set up account notifications ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓ Available Not available
Update personal information ✓ Available ✓ Available ✓ Available Not available Not available ✓ Available Not available
Enroll in digital banking* ✓ Available ✓ Available ✓ Available Not available Not available ✓1 Not available
Locate a branch ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available Not available

Manage Your Card

Manage Your Card
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Cash advance (Metro Federal Credit Union Card) ✓ Available ✓ Available ✓ Available Not available Not available ✓ Available ✓ Available
Activate a debit card ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available Not available ✓
Replace a debit card ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available Not available
Request a new debit card ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available ✓ Available Not available
Change debit PIN ✓ Available ✓ Available ✓ Available Not available Not available ✓ Available Not available
Activate a credit card ✓ Available ✓ Available ✓ Available ✓ Available Not available ✓ Available Not available
Change credit card PIN ✓ Available ✓ Available ✓ Available ✓ Available Not available ✓ Available Not available
Increase credit card limit ✓ Available ✓ Available ✓ Available Not available Not available ✓1 Available Not available
Request a new credit card Not available Not available ✓ Available Not available ✓ Available ✓ Available Not available
Replace a credit card Not available Not available ✓ Available Not available ✓ Available Not available Not available
Freeze/unfreeze card ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓ Available Not available
Report a debit or credit card lost or stolen Not available ✓ Available ✓ Available Not available ✓ Available ✓ Available Not available
Set up card notifications ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓1 Available Not available
Set up travel notifications ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓1 Available Not available
Gift cards⬥ Not available ✓ Available ✓ Available Not available Not available ✓ Available Not available
Set up/manage Card on File with online merchants ✓ Available Not available Not available Not available Not available Not available Not available

Make Payments/Transfers

Make Payments/Transfers
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Bill Pay (external biller) setup/questions ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓ Available Not available
Payments (Metro Federal Credit Union accounts) ✓ Available ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓ Available
Transfer money between Navy Federal accounts ✓ Available ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓ Available
Transfer money to another NFCU member ✓ Available ✓ Available Available ✓ Available Not available ✓ Available ✓ Available Not available
Transfer funds outside Metro Federal Credit Union ✓ Available ✓ Available Available ✓ Available Not available Not available ✓ Available Not available
Wire transfers Not available Not available ✓ Available Not available Not available ✓1 Available Not available
Western Union Not available Not available ✓ Available Not available Not available ✓1 Available Not available

Deposit/Withdraw Funds

Deposit/Withdraw Funds
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Deposit a check ✓ Available Not available Not available Not available Not available ✓ Available ✓ Available
Withdraw cash Not available Not available Not available Not available Not available ✓ Available ✓ Available
Deposit cash Not available Not available Not available Not available Not available ✓ Available ✓ Available

Submit Applications

Submit Applications
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Membership application ✓ Available ✓ Available ✓ Available Not available Not available ✓1 Available Not available
Credit card application ✓ Available ✓ Available ✓ Available Not available Not available ✓1 Available Not available
Auto loan application ✓ Available ✓ Available ✓ Available Not available Not available ✓1 Available Not available
Mortgage application Not available ✓ Available ✓ Available Not available Not available ✓1 Available Not available
Student loan application Not available ✓ Available ✓ Available Not available Not available ✓1 Available Not available
Personal loan application ✓ Available ✓ Available ✓ Available Not available Not available ✓1 Available Not available
Home equity loan application Not available Not available ✓ Available Not available Not available ✓1 Available Not available
Open certificate/ Certificate maintenance ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓1 Available Not available
Open savings account ✓ Available ✓ Available ✓ Available Not available ✓ Available ✓1 Available Not available

About Your Banking Options

  • In App

    Manage your accounts anytime, anywhere with our mobile app,* an all-in-one personal finance tool for Apple®, Android™ and Kindle Fire™ devices.

  • Online

    Access your accounts conveniently and securely by signing in to digital banking* through your web browser.

  • In Branch

    Find a branch or ATM location in your area for in-person service.

  • On the Phone

    Talk to a real person, anytime you need it, by reaching out to our stateside call center at 1-888-842-6328. For international calls, call collect at 1-703-255-8837.

  • Via eMessage

    Send us a secure message by signing in to digital banking. Simply select Messages, then Send us a message.

  • With Live Chat

    To get questions answered by one of our representatives in real time, look for the chat icon on certain pages.